The Supporters Services team would like to provide a detailed update on important matters ahead of the new season beginning next month.
Ticket Office
The Ticket Office at Boundary Park will fully reopen from Monday 24 August, maintaining normal opening hours. Find out more by clicking here.
Social distancing measures will be in place, with supporters advised to stick to the government guidelines which include wearing a face covering and payment by card.
Under the current circumstances, cash payments are not advised and cheques are no longer accepted as part of the move towards achieving further efficiencies within this area.
Refunds for 2019/20 Missed Home Games
A pro-rata refund on the 2019/20 season tickets due to the curtailment of the campaign are now being processed for those who selected 'Option 4' in the policy set out over the summer.
Over 75% of requested refunds by Thursday 13 August have already been processed, with all cases to be completed by the start of next week.
If you have not provided all the requested contact details, please do get in touch on email to Supporter.Services@oldhamathletic.co.uk. Click here for more information.
Supporters who chose enter into the prize draw as part of 'Option 1' will be contacted individually over the next few weeks if they have won, after the completion of the refunds process.
Season Ticket Renewals for 2020/21
Renewals of the 2020/21 season cards will be processed as soon as possible after refunds have been completed. This is expected to take place from next week (week commencing, Monday 17 August).
The Early Bird deadline that has been extended will be in place until Friday 11 September at 3pm, the day before the start of the new Sky Bet League Two season.
Consultation from the EFL means that complimentary iFollow match passes will be given and administered by the league itself for games missed in person at Boundary Park, whilst football remains behind closed doors.
Further updates will be published and communicated once more information is available.
Behind Closed Doors Fixtures & Return To Boundary Park
The start of the 2020/21 season will be strictly behind closed doors.
Please note, that if a local lockdown is enforced in the future Boundary Park will remain closed to supporters to prevent the spread of the virus further. This is alongside seeking advice from the local authority and Public Health England.
When supporters are allowed back into the ground in 'bubbles' with socially distanced seating amongst other measures, season ticket holders will be given priority. If there are more season ticket holders than seats available, then an advanced booking system will be made available on a first-come, first-served basis.
If there are fewer season ticket holders than seats available, the additional seats will be made available via general sale.
Short-term future fixtures will be ticket only and pre-bought in advance. There will be no ticket or cash sales on the day of the game.
Once more, Oldham Athletic is waiting on guidance from the EFL on protocol for away supporters and those fans wanting to travel to away games when it is safe to do so.
The club's Safety Officer has now returned to his role and is in the process of calculating the percentage of supporters allowed inside Boundary Park, in-line with revised SGSA guidance, along with reviewing and updating matchday operational procedures to take into account the impact of Covid-19.
Whilst the club will maximise the revised capacity for fans, Oldham Athletic will ensure all safety guidelines around the pandemic and social distancing are adhered to. The safety of supporters, staff and players will not be compromised.
Finally, the club would like to take this opportunity to thank every supporter for their patience and co-operation in what is still a difficult climate despite the first tentative steps of a return to regular football fixtures.
For clarity on any of the topics, please contact the club direct on Supporter.Services@oldhamathletic.co.uk.
In the meantime, we hope you continue to stay safe and advice from Oldham Council on measures to prevent a local lockdown can be found by clicking here.